I am not a computer geek, and this review is intended for people like me. Many technical support review examples on the web can make you learn, but most will not go deeper than explaining through examples. I recently had to ask for technical support from iYogi for my PC, and my experience wasn’t that bad. I give huge credit to the technician who provided it to me.
Reviewing my experience with iYogi technical support might be worthwhile, too. Their support options can be pretty affordable. Their professional support “list price” is $ 169.99 for one year of remote tech support. My experience doesn’t necessarily represent the support you will get, but you will get an idea of how it works. All I can do is educate people about the help you will get.
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Without any notice, I had this weird freezing of my computer. I was almost in the middle of important work, and suddenly my computer crashed. So, I called iYogi for help a few days back. I went through their website and found it pretty decent to ask for help from, unlike another technical service provider (I don’t want to take the name, though). The technician was pretty helpful and supportive, too.
Tech support has always been a huge burden for most companies. But all you have to do is browse the net for tech support newsgroups. iYogi has many of them, and you can quickly realize that most customers don’t even know how to answer their questions. Moreover, a mixture of different computers and other things confuses any sharp and talented technician and makes it impossible for them to resolve it.
Communication with the customers has to be supportive, which you get from iYogi. Technicians usually get carried away with their troubleshooting and sometimes cut off the customers when they speak or neglect their opinion because a user or customer only knows what it’s about. Aside from this, an employee or technician should always be courteous and well-mannered towards many customers because that’s their area. They should also make the customers understand the troubleshooting so that the user gets familiar with it.
