I am not a computer geek, and this review is intended for people like me. Many technical support review examples on the web can make you learn, but most of them will not go any deeper than explaining through examples. Recently I had to ask for some technical support from iYogi for my PC, and my experience wasn’t that bad. I give huge credit to the technician been provided to me.
The review of my experience with iYogi technical support might be worthwhile too. Their support options can be pretty affordable. Their professional support “list price” is $ 169.99 for one whole year for remote tech support. My experience isn’t necessarily representative of the kind of support you will get, but you will definitely get an idea of how it works. All I can do is to educate people about the kind of support you will get.
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Without any notice, I had this weird freezing of my computer. I was almost in the middle of important work, and suddenly my computer crashed. So I called iYogi for help a few days back, I went through their website, and I found it pretty decent to ask for help from, unlike another technical service provider (I don’t want to take the name, though). The technician was pretty helpful and supportive too.
Tech support has always been a huge burden for most companies. But all you have to do is browse through the net for tech support newsgroups, iYogi has many of them, and then you can quickly realize that most customers don’t even know how to put forward their questions. A mMoreover, mixture of different computers and other things makes any sharp and talented technician confuse and makes it impossible for them to resolve it.
Communication with the customers has to be really supportive, which u definitely get from iYogi. Technicians usually get carried away with their troubleshooting and sometimes cut off the customers when they speak or neglect their opinion of the issue because a user or customer only knows what it’s really about. Aside from this, an employee or technician should always be courteous and well mannered towards many customers because that’s their area. They should also make the customers understand the troubleshooting so that the user gets familiar with it.